RESUME
Admissions Faculty; F.I.R.S.T. Institute, School for Digital Media Professionals & Recording Arts in Maitland-Orlando, FL
May 2023 - Present
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Assess a minimum of 60 school applicants quarterly through the admissions process by helping scholars assess their skills, education, and career goals to choose the best aligned 10-month career-focused program
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Maintain student reports, including strategic planning and leadership faculty events, collaborating with campus departments, instructors, and faculty members; reviewing policies, advocating for student networking and events in the industry of higher education
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Facilitate faculty meetings for the preparedness of student and file management for career-focused instructional programs, seeking advice of program directors, career services director(s), and head of student affairs to aid in student readiness, retention, enrollment, and administration
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Partner with the department of campus affairs and marketing in the coordination of student and graduation events, managing school business processes and improvements utilizing internal technology
Admissions Counselor; Full Sail University, School for Entertainment, Media, Emerging Technology & Arts in Winter Park-Orlando, FL - Hybrid
May 2022 - May 2023
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Maintained high-energy and professionalism with new and current students, exceeding department volume needs at 70% of interactions matriculating from prospective to active student.
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Discovered the education and career objectives of prospective students via admissions interview, providing timely and accurate advising of enrollment process and program requirements, to achieve education and support career goals of students.
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Participated and supported culture day campus events monthly, interacting with team members, prospective students, and current students virtually and in-person.
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Managed student portfolios by nurturing active students, promoting new programs, and meeting or exceeding retention goals reporting directly to campus vice-president, director of admissions on weekly meetings
Senior Executive Case Manager; Wells Fargo, Virtual Channels & Operations – Consumer and Small Business Banking in East Orlando, FL - Remote
Jan. 2020 - May 2022
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Investigated and researched Commercial and Business Banking escalated complaints resolving and responding independently at the highest level of complexity determining appropriate course of action.
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Resolved 120 plus financial or complaint discrepancies quarterly, at an executive level, enforcing regulatory requirements, investor guidelines, and banking procedures, supporting team performance by 33% department growth and resolutions.
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Applied methods of project, team, product, and business management as an executive leader demonstrating the capacity lead diverse groups and organizations using instructor-based concepts and experiences of student and classroom orientation to foster productivity increasing the organizations productivity in supporting role by 45%
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Educated and mentored business and office managers through English writing styles for the business atmosphere of quality writing, business letter reviews, and supporting document for legal feedback promoting the mastery and executive levels of financial services
Account Manager; LSQ Funding Group, LLC, Operations and Business Client Engagement in Downtown Orlando, FL - Contract
April 2019 - Jan. 2020
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Maintained and nurtured account relationships to drive renewals and repair opportunity.
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Collected an average of $200K in balances per quarterly with assigned clients, projects and territory, while also maximizing interactive day-to-day client experiences through virtual and in-person meetings
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Resolved payments verifications, remittance discrepancies, actively communicating competitive feedback and market dynamics internally to improve solutions set and refine message.
Operations Manager; DriveTime Car Sales & Finance LLC, Operations & Dealership Events in Capitol Tallahassee, FL
May 2014 - April 2019
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Reviewed and completed underwriting to more than 300 loan applications per quarterly basis with more than $800K sales each quarter.
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Coordinated operational activities, including the day-to-day activities of deposits, audits, inventory, compliance, branch events and budgets, earning 94% in accuracy according to dealership reviews with the Florida Department of Motor Vehicles
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Managed a team of 11 team members and sales agents, streamlining contract documents based on client’s state requirements, resolving escalated complaints, reporting directly to General Manager
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Obtained public notary license through the investment of the company and presided as a leader and front-of-house ambassador greeting patrons, clients, vendors, managing internal and external communications.
Student Resource Coordinator; Florida A&M University, School of Journalism and Graphic Communication in Capitol Tallahassee FL
Aug. 2010 - May 2014
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Presided as test administrator as needed for the school of Journalism and Graphic Communications along with adjunct faculty and professors delivering standardized tests in a public university setting
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Adapted to English, Journalism, and Communications faculty and any other job-related duties requested by Dean, Chief of Academic Affairs, and University Librarian for the School of Journalism and Graphic Communications
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Supervise examinees, staff, and work-study employees ensuring security of test materials, items, and library equipment and treating confidential information with professionalism, politeness, and sensitivity
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Hosted and directed a total of 8 campus events as a resident assistant for on-campus apartment housing, with event attendance more than 20% of minimum expectations.
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Raised awareness regarding peer and student concerns of academic success to the Associate Dean for the School of Journalism and Graphic Communications.
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Participated in events for new and current students as a form of support and student engagement
Orientation Leader; North Florida College, Dept. of College Advancement & Activities, in hometown Madison, FL
June 2008 - Aug. 2010
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Assisted registrar, graduation services, and department of college advancement coordinating semiannual ceremonies and education fairs, conducting monthly campus visits and orientation for prospective and active students
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Introduced new, transferring, and returning students to campus support services, facilities, activities, policies, procedures, and academic programs.
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Facilitated enrollment across 5 counties surrounding North Florida and South Georgia territory including Madison, Jefferson, Taylor, Hamilton, and Lowndes counties supporting faculty administration and the professional commitment of student retention, learning, and success
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Helped new students adjust to the college environment and served as a role model.
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Organized student testing environments and supervised examinees, directing testing sessions of College Placement Tests (CPT) in accordance with APA
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Maintained accurate knowledge of the college’s programs, creating media releases monthly, assisting with allocating and adhering to student activities and events fiscal budget